Privacy Policy

SEO Medics (“we”, “us”, or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at seo-medics.com or engage our services. We operate in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA).

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

Information You Provide Directly

We collect personal information you voluntarily provide when you:

• Fill out our contact form (name, email address, phone number, business name, message)
• Book a consultation via Calendly (name, email, timezone, any notes you include)
• Send us an email at info@seo-medics.com
• Become a client (billing contact information, Google Ads account access credentials)

Information Collected Automatically

When you visit our website, certain information is collected automatically, including:

• IP address and approximate geographic location
• Browser type and version, operating system
• Pages visited, time spent on pages, referring URL
• Device type (desktop, mobile, tablet)

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Send service-related communications (proposals, invoices, campaign reports)
• Manage and optimize your Google Ads campaigns on your behalf
• Improve our website and service offerings
• Comply with legal obligations
• Send occasional marketing emails about our services — you may opt out at any time

We will not sell, rent, or trade your personal information to third parties for their own marketing purposes.

3. Google Ads & Analytics

Our website uses Google Analytics to understand how visitors interact with our site. Google Analytics collects anonymous usage data via cookies. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

We may use Google Ads remarketing tags that allow us to display ads to past website visitors across the Google Display Network. These tags do not collect personally identifiable information. You can opt out of interest-based advertising at google.com/settings/ads.

As a Google Ads management agency, we access client Google Ads accounts solely for the purpose of managing campaigns on your behalf. We do not share client account data with any other party.

4. Cookies

Our website uses cookies — small text files stored on your device — to enhance your browsing experience. We use:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand site usage (Google Analytics)
• Advertising cookies: Support remarketing features (Google Ads)

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality. For more information, visit allaboutcookies.org.

5. Third-Party Services

We use the following third-party services that may process your information:

• Google LLC — Google Analytics, Google Ads, Google Workspace (email)
• Calendly — Online booking and scheduling
• WordPress / LiteSpeed — Website hosting and content management

Each of these services has its own privacy policy governing how they process data. We encourage you to review their policies. We are not responsible for the privacy practices of third-party services.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

• Contact form inquiries: retained for up to 2 years
• Client records: retained for 7 years following the end of our engagement (as required for accounting purposes under Canadian tax law)
• Google Analytics data: retained per Google’s default retention period (26 months)

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include secure email (Google Workspace), HTTPS encryption on our website, and restricted access to client data.

No method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your Privacy Rights

Under PIPEDA and PIPA (BC), you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Withdraw consent to our use of your information (subject to legal or contractual restrictions)
• Request deletion of your personal information where we have no legal obligation to retain it
• Unsubscribe from marketing communications at any time by clicking “unsubscribe” in any email or contacting us directly

To exercise any of these rights, please contact us using the details below. We will respond within 30 days.

9. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

10. Links to Other Websites

Our website may contain links to third-party websites (e.g., Google, Calendly). These sites have their own privacy policies, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policy of any site you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact our Privacy Officer: